Privacy Policy — BetPro 360

1 Introduction

BetPro 360 ("we," "us," "the Platform") operates the website at betpro360.vin and all services accessible through it, including sports betting, the game lobby, bingo, fish games and the VIP programme. This Privacy Policy explains how we collect, use, store and protect personal data belonging to users ("you") of the platform.

We take data privacy seriously — not just because good data practices build trust, but because we believe Pakistani users deserve a platform that handles their personal information with genuine care and transparency. This policy has been written in plain language rather than legal jargon, so you can understand exactly what happens to your data when you use BetPro 360.

By creating an account or using any part of the BetPro 360 platform, you agree to the data practices described in this policy. This Privacy Policy should be read alongside our Terms and Conditions, which govern the overall use of the platform.

2 Data We Collect

BetPro 360 collects personal data through several channels — directly from you when you register or interact with the platform, automatically as you browse, and from payment processors when you make PKR transactions.

2.1 Registration and Account Data

• Full name as it appears on your identity document
• Date of birth (used for age verification — 18+ requirement)
• Email address
• Mobile phone number (used for account security and communication)
• Residential address
• Username and encrypted password

2.2 Identity Verification Data

When we require identity verification — which may be requested before processing a withdrawal or in response to a security review — we may collect a copy of your CNIC, passport or other government-issued identification document. This data is handled with strict access controls and is not retained beyond the period necessary for verification purposes.

2.3 Transaction and Financial Data

• PKR deposit and withdrawal amounts and timestamps
• Payment method type (JazzCash, Easypaisa, Raast, bank transfer)
• Transaction reference numbers provided by payment processors
• Account balance history

BetPro 360 does not store full mobile wallet credentials or complete bank account numbers on its own servers. Payment processing is handled by certified third-party processors.

2.4 Betting and Gaming Activity Data

• Bets placed — event, market, stake amount in PKR, odds, outcome
• Games played in the lobby, bingo sessions and fish games
• VIP points earned and tier status
• Bonuses claimed and wagering progress

2.5 Technical and Usage Data

• IP address
• Device type, operating system and browser version
• Pages visited, time spent on each section and click patterns
• Session duration and login timestamps
• Referral source (how you arrived at the platform)

This technical data helps us identify performance issues, prevent fraud and improve the overall experience for Pakistani users on desktop and mobile.

3 How We Use Your Data

Every piece of data BetPro 360 collects has a specific, legitimate purpose. We do not collect data speculatively or use it for purposes you have not been informed about.

We do not use your data to build advertising profiles for third-party marketing networks. Any personalisation of offers — such as cricket betting promotions during PSL season — is done using your own BetPro 360 activity data only.

4 Legal Basis for Processing

BetPro 360 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to create and manage your account, process PKR transactions and settle bets is necessary to fulfil the agreement between you and BetPro 360.
• Legitimate interests: Fraud detection, platform security, responsible gaming monitoring and internal analytics are carried out on the basis of our legitimate operational interests, balanced against your privacy rights.
• Consent: Marketing communications and optional personalisation features are only activated when you have given clear consent. You may withdraw consent at any time through your account settings or by contacting support.
• Legal obligation: Identity verification and transaction record-keeping may be required to meet applicable legal or compliance obligations.

5 Data Sharing

BetPro 360 does not sell, rent or trade your personal data. We may share data with third parties only in the following specific circumstances:

5.1 Payment Processors

To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and bank transfer, we share the minimum necessary transaction data with certified payment processing partners. These partners are contractually bound to use your data only for the purpose of completing the relevant transaction.

5.2 Identity Verification Providers

When account verification is required, we may share identity document data with a contracted verification service. These providers operate under strict data handling agreements and do not retain your documents beyond the verification process.

5.3 Platform Infrastructure Providers

BetPro 360 uses cloud hosting and infrastructure services to operate the platform. These providers may technically handle data as part of their infrastructure role but are not permitted to access or use your personal data for their own purposes.

5.4 Legal and Compliance Requirements

We may disclose personal data if required to do so by a valid legal process, court order or binding regulatory request. In such cases, we will share only the data specifically requested and will notify affected users where we are legally permitted to do so.

6 Payment Data and PKR Transactions

When you make a PKR deposit or withdrawal on BetPro 360 using JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed through a secure payment gateway. BetPro 360 records transaction metadata — including amount, timestamp, method type and reference number — but does not store full account credentials, CNIC-linked mobile wallet details or complete bank account numbers on our own servers.

All payment pages and transaction flows are SSL-encrypted. Your financial data is handled in accordance with PCI-DSS standards by our payment partners. If you have a question or dispute relating to a specific PKR transaction, our support team can access transaction reference data to investigate on your behalf.

You are responsible for ensuring that the payment accounts you use for deposits and withdrawals are registered in your own name. Third-party payment methods are not accepted, and any attempt to use another person's JazzCash or Easypaisa account may result in your BetPro 360 account being suspended pending investigation.

7 Cookies and Tracking Technologies

BetPro 360 uses cookies and similar technologies to keep the platform functioning correctly, to understand how users interact with different sections, and to remember your preferences between sessions.

7.1 Essential Cookies

These are required for the platform to work at all — they maintain your login session, remember your language preference and keep your bet slip active. You cannot opt out of essential cookies and continue to use the platform.

7.2 Analytics Cookies

We use anonymised analytics data to understand which pages Pakistani users visit most, where users tend to exit the platform and how different features like the game lobby or VIP section are being used. This data does not identify you personally and helps us improve the platform experience.

7.3 Preference Cookies

These remember your display settings and, where applicable, recently viewed sports categories such as cricket, PSL fixtures or esports events. They make the platform more convenient without collecting sensitive data.

8 Data Retention

BetPro 360 retains your personal data for as long as your account remains active and for a defined period thereafter. Specific retention periods are as follows:

• Account and registration data: Retained for the lifetime of your account plus a minimum period after closure for compliance and dispute resolution purposes.
• Transaction records: PKR deposit and withdrawal records are retained for a defined period in line with standard financial record-keeping practices.
• Betting and gaming activity: Retained for the account lifetime and a post-closure period to support dispute resolution and responsible gaming record-keeping.
• Identity verification documents: Retained only for as long as necessary for the verification process and any related compliance period, then securely deleted.
• Marketing consent records: Retained until you withdraw consent and for a period thereafter to demonstrate compliance.

When data is no longer required under these retention periods, it is securely deleted or anonymised so that it can no longer be associated with your identity.

9 Security Measures

Protecting your personal data and PKR account balance is a core operational priority for BetPro 360. We implement the following security measures across the platform:

• SSL/TLS encryption on all data in transit between your device and our servers
• Encrypted storage of passwords — BetPro 360 staff cannot see your password in plain text
• Two-factor authentication (2FA) available for account login
• Automated fraud detection systems that flag unusual login activity, device changes or abnormal transaction patterns
• Strict access controls limiting which staff members can access user data, on a need-to-know basis only
• Regular security reviews of platform infrastructure

Despite our best efforts, no online platform can guarantee absolute security. If you suspect your BetPro 360 account has been accessed without your permission, contact our support team immediately. You should also change your password straight away and enable 2FA if you have not already done so.

10 Your Data Rights

As a BetPro 360 user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team with your account details and a description of your request.

• Right to access: You can request a copy of the personal data BetPro 360 holds about you, including your account details, transaction history and betting activity records.
• Right to correction: If any of your personal data is inaccurate or out of date, you can request that we correct it. Some data — such as your registered name — may require identity verification before it can be updated.
• Right to deletion: You can request deletion of your personal data. Please note that some data must be retained for compliance or dispute resolution purposes and cannot be deleted on request alone.
• Right to restrict processing: In certain circumstances, you can request that we pause processing of your data while a dispute or query is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability: You can request a structured, machine-readable copy of the personal data you have provided to BetPro 360.

We will respond to all verified data rights requests within a reasonable timeframe. Identity verification may be required before we can process certain requests to ensure we are releasing or modifying data belonging to the correct account holder.

11 Minors and Under-18 Protection

BetPro 360 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the account registration process, and we may request documentary proof of age at any point during a user's account lifetime.

If we become aware that an account has been created by a person under 18, or that a minor has provided personal data to BetPro 360 by any means, we will immediately suspend the account, delete the associated personal data as required, and ensure that any PKR deposits held in the account are handled in accordance with our Terms and Conditions.

Parents and guardians are encouraged to make use of parental control tools to restrict access to online betting and gaming platforms on devices accessible to minors. BetPro 360 supports and promotes responsible access to the platform by adults only.

12 Changes to This Privacy Policy

BetPro 360 may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in applicable privacy standards, or improvements to our data handling practices. When material changes are made, we will notify registered users via the email address on their account or through a notice displayed when they next log in.

The "Last Updated" date at the top of this page always reflects when the most recent version of the policy was published. We encourage you to review this page periodically. Your continued use of BetPro 360 after any update to this policy constitutes your acceptance of the revised version.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how BetPro 360 has handled your personal information, please get in touch with our support team. We are available 24/7 through the platform's live chat and via email.

Email: [email protected]

For questions about responsible gaming tools and your betting data, you can also visit our Responsible Gaming page. For general platform questions, the FAQ page covers common topics including account management, PKR payments and bonus terms. Full platform terms are available in our Terms and Conditions.